As required by the Solicitors Regulation Authority, Jordans Solicitors has a procedure for dealing with complaints from clients, so that we can resolve as many as possible within the firm, stop complaints to the Legal Ombudsman and preserve the goodwill of the client, even if things have gone wrong.

 

Such complaints must be dealt with sympathetically and quickly. Our reputation depends on this, as part of our “Quality Service”.

 

We are dedicated to providing a high standard of legal service and to deal with all our clients fairly. However, if you are not happy, we need you to tell us about it. This will help us to improve our standards.

 

Please click here for our complaints handing Policy.